Warranty
We stand behind the quality and craftsmanship of every product we create. Each item is carefully inspected before shipping to ensure it meets our standards.
Our goal is to provide you with a product you’ll love and can rely on for years to come.
Warranty Coverage
We offer a limited warranty of 12 months from the date of delivery on all products.
This warranty covers:
- Manufacturing defects
- Mechanical malfunction (for watches)
- Defects in materials or craftsmanship under normal use
- Faulty engraving or personalization errors caused by us
- Shipping damage caused by carriers
If your item arrives with a defect or develops an issue due to manufacturing within the warranty period, we will repair, replace, or offer an appropriate resolution.
What Is Not Covered
Our warranty does not cover:
- Normal wear and tear (scratches, fading, aging of materials)
- Damage caused by accidents, drops, or misuse
- Unauthorized modifications
- Damage caused by improper storage or care
- Shipping damage caused by carriers (covered separately if reported immediately)
Personalized Items
Because many of our products are custom-made, each item is uniquely crafted for you.
Minor variations in wood grain, grain pattern, or color tone are natural and not considered defects. These variations are part of what makes each piece one-of-a-kind.
How to Make a Warranty Claim
If you believe your item qualifies for a warranty claim, please follow these steps:
- Email us at info@aldergroveandoak.com
- Include your order number
- Provide clear photos or videos of the issue
- Briefly describe the problem
Our team will review your request within 1–3 business days and guide you through the next steps.
Resolution Options
Depending on the issue, we may offer:
- Replacement of the item
- Repair (if applicable)
- Refund (in cases where replacement is not possible)
We always aim to choose the fastest and most fair resolution for you.
Shipping for Warranty Claims
If a warranty claim is approved, we will cover shipping costs for replacements or repairs when the issue is confirmed to be a manufacturing defect.
Our Commitment
We take pride in creating high-quality, meaningful products designed to last. If something isn’t right, we’re here to make it right.
Your satisfaction is important to us, and we appreciate your trust in our brand.